I had the pleasure of working with JT Neal for several years, and I can confidently say he brings a rare blend of technical expertise, adaptability, and commitment to excellence.

JT approaches every challenge with a creative and analytical mindset, consistently finding effective solutions. He’s a master of project management — planning, executing, and delivering results with precision and consistency.

One of JT’s standout strengths is communication. He has a gift for adapting his style to suit any audience, making even the most complex systems and strategies easy to understand and act on.

I wholeheartedly recommend JT for any professional opportunity. His skills, leadership, and dedication make him an invaluable asset to any team or organization.”**
— Former Colleague & Cross-Functional Partner

“I’ve had the privilege of working with JT Neal at both VMware and UKG, and I can confidently say he is one of the most talented leaders in Customer Success Operations and Digital Customer Success. His ability to drive measurable impact through automation, CRM optimization, and data-driven engagement is second to none.

At VMware, Justin implemented a sophisticated health score model that helped identify at-risk accounts, contributing to the retention of $20M in ARR. His expertise in automation and CRM optimization streamlined processes, improved engagement, and enabled teams to focus on high-value initiatives.

Beyond his technical skills, Justin is a phenomenal collaborator and leader. He builds strong cross-functional relationships, aligns teams around strategic goals, and empowers people to thrive. His mix of expertise, empathy, and business focus makes him an invaluable asset to any organization.”
— Former Manager & Strategic Partner | VMware & UKG

JT Neal is a standout leader in CRM strategy, lifecycle automation, and digital customer engagement. His ability to streamline platforms, optimize systems like HubSpot and Gainsight, and drive data-informed decisions has transformed how teams operate and scale.

Beyond his technical depth, JT is a collaborative force — aligning cross-functional teams, mentoring others, and leading strategic initiatives that deliver measurable business outcomes. He brings both clarity and execution to every project, making him an invaluable partner for any organization.

If you’re looking for someone to elevate your CRM systems and customer lifecycle strategy, I highly recommend JT.”**
— Former Director, Customer Experience

“I enjoyed working with JT for over two years at VMware. We partnered on a project that came at a critical time — preparing the organization for one of the largest tech acquisitions in history.

JT;s ability to grow and adapt in an ever-changing industry adds value to any organization. He constantly expands his skill set and applies it directly to business outcomes.

He’s led complex, cross-functional projects, including one with a quarter-million-dollar revenue impact. Smart, helpful, and dedicated — any organization would be lucky to have him.”
— Cross-Functional Partner | VMware